Shipping Policy
Our goal at TheMagicTouch Canada is to always make sure your orders are shipped with care and in a timely manner.
- TMT only ships within Canada.
- TMT customer packages are sent by FedEx and Canada Post. Customer orders being shipped will have a tracking number that will be sent to the customer’s email.
- Regular orders are shipped within 1-2 business days of when the order is received.
- Orders placed under a sale promotion or with a discount code will ship within 7 business days of when you placed the order.
- If a product is out of stock, the TMT customer service team will notify you as soon as possible and provide availability for the product. If waiting is not an option, we are happy to provide an alternative option that we have in stock, or refund you for the out of stock item in full.
- All customer orders are important to us and if you need your order immediately due to business needs, please contact us at 1-888-976-6011 and we will do our best to assist you with the request.
Shipping Rates
TMT customer order shipping rates are based on the weight of your purchase and your order location. Shipping rates and details are shown before the final checkout stage. Free shipping is applied to all orders* over $149.00 pretax.
*A flat rate of $250 for purchase of OKI Printers due to their weight and size.
Return Policy
We are happy to accept your TMT product return within 7 days of you receiving your order. Returns will not be accepted after this time frame. If you have an issue with your order (defects, shortages) please contact the TMT Canada customer service within 7 days of receipt so we can resolve the issue. Original shipping and handling fees, as well as return shipping charges, are non-refundable.
Order Cancel Policy
If your order needs to be cancelled please contact our customer service or email us within 24 hours of order being placed.
Customer Service Phone: 1-888-976-6011
Email: sales@themagictouchcanada.com